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We read every message and reply by email.

Tell us what happened, what you expected, and what you saw instead. A screenshot or a log file makes almost every problem faster to solve, so attach one if you have it.

Before you write, two things solve most problems. If the extension cannot reach your backend, check the Backend URL on the options page is the exact origin with no trailing path. If your portal is not on bitrix24.com, add it under Bitrix24 portals and approve the permission Chrome asks for.

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Other ways to reach us

For anything about the code itself, a bug you can reproduce, or a feature you want, the issue tracker is usually better than email: it is public, searchable, and the next person with the same problem finds the answer.

To report a security vulnerability, please follow SECURITY.md rather than this form or a public issue.

What we do with what you send is set out in the privacy policy.