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Get in touch. A person reads every message.

A bug, a question, an idea, or a complaint about something that wasted your afternoon. It reaches a person rather than a queue, and you get a reply by email, normally within one working day.

Your name Email We reply to this address, and use it for nothing else. What is this about Your message For a bug: what you did, what you expected, and what happened instead. The address of the page you were capturing helps more than anything else. 0 / 5000 Version (optional) From chrome://extensions, or the settings page. Skip it if you are not sure.

No account needed.

Your name, your email and your message are sent to us and to nobody else. They are relayed straight to the support mailbox rather than stored, and they are never used for marketing. The privacy policy spells out the detail.

Try these first

Most of what reaches us is already written down.

When a page fights back: Chrome pages, very long pages, cut off frames and captures that end early.
Every keyboard shortcut.
Questions on the home page.

Rather not use a form

Write to support@palworks.ai directly. It is the same mailbox this form posts into.

A bug that other people would benefit from seeing is better as an issue on the repository, where the answer stays public.

Reporting something sensitive

If you think you have found a security problem, please email rather than opening a public issue, and say so in the subject. You will get an acknowledgement quickly, and credit in the changelog if you want it.

Attaching a screenshot

The form takes text only, deliberately: accepting uploads would mean storing your files. Send the message first, then reply to our answer with the image attached, which keeps it in your mail provider and ours rather than in a third place.